Information we collect
Our enquiry form collects four things: your name, WhatsApp number, email address and the requirements you describe. FAG Bearing Supplier asks for these details so we can reply to you and understand which FAG bearings you need.
| Form field | Why we ask |
|---|---|
| Name | To address you and keep your enquiry on the right record. |
| To reply and clarify details if you prefer messaging. | |
| To reply and send written quotes and order messages. | |
| Your requirements | To see what you need, such as motor models, FAG suffixes, quantities per position and destination. |
You choose what to write in the requirements field. Please include only what the enquiry needs, and leave out passwords, payment card numbers and identity documents.
How we use your information
We use your information to answer your enquiry and move it towards a completed order. That covers four activities:
- Replying to enquiries. We respond to the questions and requirements you send us.
- Clarifying models. We confirm the exact specification, complete assembly and any electrical requirements before quoting.
- Preparing written quotes. We use your details to issue a quote that matches the models and quantities you asked for.
- Handling order communication. We discuss delivery, shipping documents and any difference you report on receipt.
Communicating by WhatsApp and email
When you contact us by WhatsApp or email, we use your number, address and messages to continue that conversation and keep a record of your enquiry or order. The same purposes described above apply on both channels.
We see your number, profile name and anything you send, including photos of bearing markings. WhatsApp is an independent service with its own privacy terms.
We see your address, signature and any parts lists or attachments you include. Your email provider handles those messages under its own terms.
Tell us at any point if you prefer one channel over the other, and we will use that channel for your enquiry where we can.
Storage and protection
We keep your information only as long as it serves your enquiry, your order and our related business records, and we take reasonable steps to protect it.
How long we keep it
How long depends on the purpose. Order records usually need to stay available for longer than an enquiry that did not proceed, for example to help with a later question about a delivery. You can ask us to delete details we no longer need.
How we protect it
We limit use of your information to the people handling your enquiry or order. No website, messaging service or email system can be guaranteed fully secure, so please avoid sending sensitive information that your enquiry does not need.
Your rights
You can ask us what information we hold about you and ask us to correct or delete it. Depending on where you live, local law may give you further rights.
See your information
Ask for a copy of the personal details we hold from your enquiries and orders.
Correct or delete it
Tell us if a name, number or address is wrong, or ask us to delete details. We may need to keep certain order records where they are still required.
Stop hearing from us
Ask us to stop contacting you by WhatsApp, email or both. Send any of these requests to the privacy contact below. We may ask you to confirm your identity first, so that we release or change details only for the right person.
Policy updates
We may update this policy when our website or the way we handle enquiries changes. The current version is always the one published on this page, so please check back from time to time.
Privacy contact
For any question or request about your information, email FAG Bearing Supplier or write to us at the address below.
Privacy matters at FAG Bearing Supplier
- Email info@usafag.com
- Postal address 1750 East Big Beaver Road, Troy, MI 31043, USA
Looking for bearings instead? View FAG bearing products or return to the FAG Bearing Supplier home page.